Trawlerman, my post was meant as constructive feedback to the author by way of supporting what is a reasonable request. Not to answer "every email", nor to be superman. Just reasonable.

There is nothing wrong with giving and posting valid feedback. I'm frequently perplexed at why some feel the need to defend the status quo or others who are perfectly capable of posting their own arguments.

The original posters position, while perhaps not the most constructive, is valid, useful information to the author, and to others. I think all the posts here are valid and reasonable - some are a bit rhetorical, emotional or non data-driven, but they all represent valid points of view.

OCD is an excellent program, and I'm sure the author works very hard, and there is room for improvement in customer relations.