I give up.

I broke down and replaced my database file with a backup I had put on a thumb drive a while back. The program opened with this database, as I thought it would. It just means that I lost a bunch of work I had put into my catalog.

But I just don't know what to say about the support for this program. Based on my experience, it's not-existent. I tried every way suggested on the website, and got no helpful response.

Granit, I appreciate your responses, but the process of posting a problem on this forum, waiting a couple of days for the post to actually appear, and waiting for responses is ridiculous. This isn't customer support.

A month ago I would have enthusiastically recommended this program to anyone looking for a music cataloging program. There's no way I could recommend it to anyone else now. It's a great program, but with no real support or method to resolve problems, as far as I can tell. I guess I'll back up my work daily and hope for the best. But jeez, how disappointing.

Edited to say that I responded to your questions, Granit, but got the message that my post would be reviewed and posted if approved. It hasn't shown up yet.