OrangeCD has stopped working...help!

[pmckeealaska]

What is exact error message that you see? Feel free to post a screenshot, or send to support at [email]orangecd@firetongue.com[/email] . You can make screenshot by pressing PrintScreen on keyboard while message is displayed, then paste the image into email.

Andrei

I'll try the screenshot. Also, when I tried sending an email to the [email]orangecd@firetongue.com[/email] email address, it got bounced back to me as not deliverable. I'll try again.

[pmckeealaska]

The print screen is not working. At any rate, the exact message I'm getting is the following:

"Orange CD has stopped working"

"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

So...thats as far as I get when I try to open the program.

[andrei_c]

The print screen is not working. At any rate, the exact message I'm getting is the following:

"Orange CD has stopped working"

"A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available".

So...thats as far as I get when I try to open the program.

Sounds like your database is corrupted. Can you find your database file (it has .dab extension, or "OrangeCD Database File") and send it to [email]orangecd@firetongue.com[/email]? I will run some tools and attempt to fix it first.

Andrei

[pmckeealaska]

I'm not really sure if I know how to find the correct file and send it to you. I did get a message saying that the technical information about the problem will be sent to the developer. I pressed "ok" and it said it sent the information to the developer. Not sure if you'll be getting this or not Andrei?

Also, when I did try and send something to the [email]orangecd@firetongue.com[/email] email address, it got bumped back to me as undeliverable.

EDIT: OK...I think I've found my database file and I'm attaching it to an email now. I'll let you know if I can actually send something to the orangecd email address this time!

[pmckeealaska]

OK, the email I sent with my database hasn't been bounced back to me, so I hope you got it Andrei. Please let me know if you get it. Thanks for all your help!

[andrei_c]

Your database is fine. I think you may have outdated or corrupted OrangeCD instead.

Either way, upgrading to most recent version should fix it. Run the installer program from [url]http://www.firetongue.com/orgcdfull.exe[/url] and click through the screens until it says it's finished.

Andrei

[pmckeealaska]

Nope, that didnt work. I'm getting the same error message that I got before. I did tell me that I have Norton Virus 2009 (I actually have Norton 360, but perhaps they're the same) and that there might be some compatibility issue with it, but the steps it tells me to go through dont lead me to the same places. Could Norton be causing the problem? The database has been very slow.