OrangeCD Knowledge Base

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====== Problem: OrangeCD Catalog is unresponsive or running very slow ======

===== Symptoms =====

When **Norton Antivirus 2009** is installed in the system and Norton Auto-Protect is enabled, OrangeCD Catalog becomes unresponsive or is running very slow.

===== Cause =====

Bug in Norton Antivirus deadlocks OrangeCD Catalog process when it attempts to read from the database.

===== Solution =====

To work around Norton Antivirus bug, folders containing OrangeCD databases must be excluded from Norton Auto-Protect feature. Follow these steps:

  - Open Norton Antivirus settings
  - In the **Computer** section, click **Settings** link
  - In the **Exclusions/Low Risks** section, click **Configure[+]** link
  - In the bottom (**Auto-Protect Exclusions**) section, click **Add** button
  - Click folder button and browse to folder containing OrangeCD database file (*.dab).\\ //Note:// Default database folder is "My Documents" > "My Music".
  - Click **OK** button
  - Repeat as needed for all folders containing OrangeCD database files.
  - Click **OK** buttons in all windows until you exit Norton Antivirus settings.

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