Two weeks ago, when I tried to open OrangeCD, a got the error message "Could not open database. Would you like to browse for the database file?" I tried browsing to the file, and then to a couple of backup database files. The program didn't recognize any of them, and wouldn't open.

I filled out the support request form on the website and got no response. After several days, I emailed Andrei. Several days after that, I got a reply, suggesting that I download and reinstall the program. I did so, and got the same result. I emailed back that it didn't work; I've gotten no response.

First, can anybody help me?

Second, is this the level of customer support that others have experienced?

I really like this program; or rather, I really liked it when it worked.