Error on loading tracks genre

Im building a medium database with 500 albums and the program does not recognizes the tag information "genre" putting all the albums in "other" category. I could not fix it. tried to remove the tag and inserting al again in musicmatch jukebox plus, but didnt worked. All the others mp3 programs display the correct information, only the database keeps displaying incorrect information. Can you help me to fix this?

Sounds like a problem with tag parsing. I can fix it, but I need an example of media file that cause the error. Can you send me an example file to [email]orangecd@firetongue.com[/email]?

Thanks,
Andrei