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Jul 24th, 2008, 11:33pm
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Topic: What to do if you get no reply from support (Read 1766 times) |
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Firetongue
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Posts: 1135
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What to do if you get no reply from support
on: Dec 26th, 2003, 1:46am |
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If you haven't receive a reply from support within reasonable time (two business days), several things could go wrong.
- Did you provide a correct e-mail address in the support form? This sounds like very obvious thing to do, but you would be surprised how many people ask questions and forget to type their e-mail address in the form.
- Does your mailbox accept new messages? With huge amounts of spam circulating today it is easy to overrun mailbox quotas without noticing it.
- It could be a software failure on our side. To protect ourselves from spam, we use e-mail filtering software. However, just like any software, it is not 100% perfect and there is a slight chance that your e-mail message will be mistaken for a spam. When in doubt, please resend your message with words "OrangeCD support request" in the subject.
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